Collections is fundamentally a game of consistent effort. The firms that recover the most aren’t always the ones with the most aggressive tactics, they’re the ones that show up reliably, every day, across every account in their book. For this finance company, the challenge wasn’t process. They had solid follow-up procedures and a clear escalation path. The challenge was bandwidth. Their local team was stretched thin, accounts were aging past the window of easy recovery, and the cost of hiring additional local collectors to close the gap was prohibitive. They needed capacity without the overhead.
Their dedicated Treantly Collections Assistant took ownership of the daily follow-up pipeline from end to end: outbound calls, email sequences, account reconciliation, payment plan coordination, and escalation tracking. Files that had been sitting untouched for weeks began receiving consistent, professional outreach within the first week. The average days-outstanding on active accounts dropped noticeably as the backlog was systematically worked through. Cash flow improved, recovery rates increased, and revenue that might otherwise have been written off was brought back in. Compared to what an equivalent local role would have cost, the company saved over $90,000 annually, while their actual collections results improved.
“We’re collecting more money, faster, and spending less to do it. Our Treantly Collections Assistant has been one of the best operational decisions we’ve made.”
Finance Company Director