Treantly is a managed service connecting businesses with skilled professionals (offshore Filipino talent) to streamline operations and support growth. These Terms govern your access to and use of Treantly’s website, platform, and related services. Using the Services constitutes agreement to these Terms. Our Privacy Policy is incorporated by reference.
1. Definitions
- Treantly: Treantly, Inc., its affiliates, and managed service platform.
- Client: any individual or business using the Services.
- Virtual Assistant / VA: an offshore Filipino professional sourced, vetted, and managed by Treantly. (Defined contractual term; used interchangeably with “Treantly Professional” and “Offshore Filipino Professional.”)
- Services: sourcing, matching, onboarding, and ongoing management of Treantly Professionals.
- Website: Treantly’s online platform and related content.
2. Scope of Services
Treantly provides managed services including sourcing, matching, onboarding, and managing Treantly Professionals based on Client business needs. While Treantly supports the working relationship and ensures quality standards, Clients retain responsibility for assigning tasks, defining workflows, and managing day-to-day operations. Treantly does not guarantee specific business results or outcomes.
2.1 Professional advice disclaimer
Treantly and its Professionals provide business support services only. Guidance, recommendations, or outputs are informational and do not constitute legal, financial, medical, or other professional advice. Clients should consult qualified professionals before acting on such information.
3. Client Responsibilities
Clients agree to:
- Provide accurate and complete information regarding their business and requirements
- Use the Services lawfully, ethically, and in compliance with these Terms
- Refrain from assigning unlawful, abusive, or exploitative tasks
- Provide sufficient guidance, training, and clarity for assigned work
Treantly’s philosophy is grounded in mutual respect, transparency, and collaboration.
4. Relationship and Non-Circumvention
Treantly Professionals, including Virtual Assistants and offshore Filipino professionals, are engaged by Treantly as independent subcontractors. They are not employees, agents, partners, joint venturers, or fiduciaries of the Client. Nothing in these Terms creates an employment, agency, partnership, joint venture, or fiduciary relationship between the Client and any Treantly Professional. Treantly remains responsible for recruitment, subcontractor engagement, payroll administration, HR support, and operational compliance.
4.1 Non-circumvention
Clients agree not to directly or indirectly solicit, hire, employ, or engage any Treantly Professional introduced through the Services outside of the Treantly platform without prior written consent from Treantly, for a period of twelve (12) months following the last engagement. Circumventing the Services constitutes a material breach and may result in suspension, termination, and legal remedies.
4.2 No employment or agency relationship
Clients acknowledge that Treantly Professionals perform Services solely as independent subcontractors of Treantly. Clients shall not treat Treantly Professionals as employees, agents, or representatives, nor provide employment benefits, tax withholding, or statutory contributions.
5. Fees, Payments, and Billing
Clients are responsible for payment of all applicable fees as communicated prior to engagement. Treantly reserves the right to suspend or limit Services in the event of non-payment. Trial periods, replacement guarantees, or service credits are subject to Treantly’s internal policies and do not constitute guarantees of results.
6. Replacement and Termination
Clients may request replacement of a Treantly Professional in accordance with Treantly’s replacement policy. Treantly may suspend or terminate Services at its discretion in cases including violation of these Terms, non-payment, or unlawful or unethical use of the Services. Upon termination, access to Treantly Professionals and related data is handled per Treantly’s operational and legal protocols.
7. Confidentiality and Data Protection
Treantly and its Professionals treat all Client information as confidential and use such information solely for delivering the Services. Clients are responsible for safeguarding their own sensitive data and ensuring access is limited to necessity. Treantly complies with applicable data protection laws, including the Philippines’ Data Privacy Act and relevant international standards where applicable.
8. Intellectual Property
All work product created by Treantly Professionals in the course of providing the Services belongs to the Client, unless otherwise agreed in writing. Treantly retains ownership of all Website content, branding, logos, and proprietary materials. Clients may not reproduce or misuse Treantly’s intellectual property without prior written authorization.
9. Limitation of Liability
To the fullest extent permitted by law, Treantly shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of the Services. Treantly’s total liability for any claim shall be limited to the fees paid by the Client for the applicable Services during the preceding three (3) months.
10. Indemnification
Clients agree to indemnify and hold harmless Treantly from any claims, losses, damages, or expenses arising from misuse of the Services, violation of these Terms, or unlawful activities conducted through the Services.
11. Third-Party Tools and Links
Treantly Professionals may use third-party platforms and tools, including productivity software and communication platforms. Treantly is not responsible for failures, downtime, or data loss caused by third-party services.
12. Governing Law and Jurisdiction
These Terms, and any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or the Services, are governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to conflict of law principles. The parties irrevocably submit to the exclusive jurisdiction of the courts of British Columbia, Canada.
13. Force Majeure
Treantly shall not be liable for failure or delay in performance due to causes beyond its reasonable control, including natural disasters, acts of God, government actions, pandemics, labor disputes, technical failures, or internet outages.
14. Updates to Terms
Treantly reserves the right to modify these Terms at any time. Continued use of the Website or Services constitutes acceptance of the updated Terms.
15. Contact Information
Email: support@treantly.com
Legal: legal@treantly.com